LISGIS

Liberia Institute of Statistics and Geo-Information Services

Republic of Liberia

Service Delivery Charter

Service Delivery Charter

Our Commitment to Quality, Transparency and Excellence

The Liberia Institute of Statistics and Geo-Information Services (LISGIS) is committed to delivering timely, accurate and reliable statistical and geo-information services. This Charter outlines our service standards, responsibilities and commitments to citizens, government institutions, development partners, businesses and the general public.

Vision

To be a trusted and innovative leader in statistical and geographic information, fostering evidence-based decision-making and sustainable development in Liberia.

Mission

To provide timely, accurate and reliable data that supports planning, governance and development efforts across Liberia while adhering to global best practices.

Core Values

Integrity, Professionalism, Transparency, Inclusivity, Responsiveness and Innovation.

Our Service Standards

What You Can Expect From Us

Calls

Respond to calls within three rings.

Emails

Respond within five business days.

Complaints

Acknowledged within 48 hours.

Resolution

Complaints resolved within 21 days.

Data Releases

Published according to release calendar.

User Satisfaction

Continuous service improvement and feedback.

Key Services

Services Available To The Public

Cartographic Maps

Delivery within 7 working days.

Raw Spatial Data

Delivery within 10 working days.

Data Requests

Delivery within 10 working days.

Statistical Publications

Available within 5 working days.

Technical Support

Provided according to signed agreements.

Feedback & Complaints

We Value Your Opinion

Call Us

+231-887-288-365

Email Us

customercare_lisgis@outlook.com

Online

Submit feedback through the LISGIS website.

Service Delivery Charter Publications

Download Charter Documents

Service Delivery Charter

Full Service Delivery Charter

Download PDF